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Help
Got a question?
Clarins answers all your most pressing questions in its FAQ: Orders, returns and deliveries, loyalty programme, my account, products & brand, responsible beauty.
Frequently asked questions
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Has my order been confirmed?
A few minutes after receiving the message that your payment has been accepted, you will receive an email confirming your order to the email address you have registered with our Clarins site...
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What is your returns policy?
Have you changed your mind? Your satisfaction is of the highest importance to us, and we’re pleased to give you the option to return your order free of charge...
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When will my order be delivered?
For your order to be dispatched the same day, it must be placed before 3 pm... After 3 pm, the order will be dispatched the next working day...
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Is it possible to receive samples?
We are not able to send samples directly to you by post. However, you can discover our products: ...
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How does the loyalty programme work?
How does it work? When you place an order on www.clarins.com.au, you automatically earn reward points to use towards future purchases when signed into your online account....
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